It took 8.5 hours to get a TV remote after 3 times asking, the towels only took two times of asking. I tried calling for towels but couldnt reach anyone, so we had to go to our dinner plans unshowered. There was no chair to put our stuff on, no towels, no towel racks even, no TV remote and a very stained floor. They ended up putting us in the first room beside the lobby, which was the most basic room, and definatly not set up for guests. A very long wait to check in just for starters. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.
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